Terms & conditions

Agreement to Terms

By using the bkbeautyempire.shop website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our website and your purchases from us.

Returns and refunds policy

At bkbeautyempire.shop, we strive to provide you with high-quality products. Please review our returns and refunds policy carefully:

• We do not accept returns or refunds if a product has been opened or used. All products must be returned unopened and in their original condition.
• If you receive a defective, damaged, or incorrect product, please contact us immediately, so we can assess the issue.
• If we determine that the product is defective, we may offer a replacement or a refund at our discretion.

Privacy policy

Your privacy is important to us. Here's how we protect your personal information:

• We only collect the personal information necessary to process your order, such as your name, email address, and phone number.
• We keep your information secure and take reasonable measures to protect it from unauthorized access.
• We will never share your personal information with third parties without your explicit permission, unless required by law.

Pickup policy

At bkbeautyempire.shop, we currently offer in-store pickup only. Here’s what you need to know:

• After placing your order, you will receive a notification when your order is ready for pickup.
• Please bring a valid photo ID and your order confirmation (either printed or digital) when picking up your order.
• Our pickup location is in QUEANBEYAN NSW, Australia, at 86 MONARO STREET QUEANBEYAN.Our pickup hours are Monday-Friday, 10:00 AM to 5:00 PM.